Refund & Returns Policy
CareRoot.shop — Hassle-Free Returns Across UAE
At CareRoot.shop, your satisfaction is our priority. We want you to shop with full confidence. That’s why we offer a clear and transparent return and refund process, specially tailored for our customers in the UAE.
🔄 1. Return Window – 7 Days
You can return your product within 7 days of delivery if:
- The item is damaged, defective, or incorrect
- The product is unused, unopened, and in its original packaging
❗ Note: For hygiene reasons, personal care items like toothpaste, creams, or facewash cannot be returned if opened.
🚫 2. Non-Returnable Items
Due to hygiene and health regulations, the following products cannot be returned once opened:
- Toothpastes or oral hygiene items
- Skincare creams, gels, or serums
- Soaps, shower gels, and scrubs
- Lip balms, face masks, and similar items
- Any product marked as “non-returnable”
🧾 3. How to Request a Return
To initiate a return, please email us at:
📧 support@careroot.shop
Include the following:
- Your full name
- Order number
- Reason for return
- Clear photos of the product (if damaged or incorrect)
Our team will respond within 24 hours and guide you through the process.
💸 4. Refund Process
Once we receive and inspect your returned item, or confirm a delivery issue:
- Your refund will be approved
- We’ll process the refund via your original payment method, or offer store credit, based on your choice
✅ Refunds are processed within 5–7 business days.
❌ 5. Order Cancellation
You may cancel your order within 6 hours of placing it (only if it hasn’t been packed or shipped yet).
To cancel, contact us immediately at:
📧 support@careroot.shop
If your order is already in transit, cancellation is not possible. You may wait for delivery and request a return if eligible.
🚚 6. Damaged or Incorrect Items
If you receive a damaged or wrong item:
- Contact us within 48 hours of delivery
- Send us photos of the item and its packaging
- We will arrange a free replacement or issue a full refund
Your satisfaction is guaranteed.
💰 7. Return Shipping Costs
- If the return is due to our error (wrong or damaged item) → We cover shipping
- If the return is due to a change of mind → You cover return shipping
📞 8. Need Help?
Our UAE-based support team is always here to assist you.
📧 support@careroot.shoperoot.shop