FAQs

1. How long does delivery take within the UAE?

Delivery across all Emirates typically takes 1–3 business days. Same-day or next-day delivery is available in select parts of Dubai and Sharjah (orders placed before 1 PM).

2. Do you offer Free Shipping?

Yes! Free shipping is available on orders above AED 150. Orders under AED 150 incur a flat AED 10 shipping charge.

3. Can I choose Cash on Delivery (COD)?

Absolutely — we offer COD across all UAE Emirates. Just ensure you provide a reachable mobile number to avoid delivery delay.

4. Can I return a product for free?

Yes, you get free returns within 7 days for eligible items. Please refer to our Refund & Returns Policy for details.

5. How do I track my order?

Once your order is dispatched, you’ll receive a tracking link via WhatsApp or email. You can also use our Track Order page to keep an eye on delivery status.

6. Are all products 100% original?

Yes – all our products are authentic and sourced from trusted global brands. We never compromise on quality or safety.

7. How do I cancel an order?

You can cancel your order within 6 hours of placing it, provided it hasn’t been shipped yet. Send us a message at support@careroot.shop or via WhatsApp.

8. Do you charge Value Added Tax (VAT)?

Yes, all prices on our site include VAT as per UAE laws. No hidden fees at checkout.

9. How can I contact support quickly?

You can reach us via:

• 📧 Email: support@careroot.shop
  Or use the Contact Us form on our site. We typically respond within 24 hours.

✅ Why CareRoot?

Because we are committed to delivering premium care with honesty, reliability, and service excellence — always tailored to our UAE customers.

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